Description:

To co-ordinate, manage and organise, in conjunction with the Director of Golf, the operations at the soon to be relaunched La Cala Golf Academy, 9 hole Par 3 Course, Driving Range and Retail & F&B operation.

Key Responsibilities:

- To pro-actively plan, organise and co-ordinate the operations at the Golf Academy, including the lesson schedules, retail & F&B operation and the management of the Par 3 course and driving range.
- Ensure Exceptional Customer Service.
- Oversee and develop the operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources.
- Oversee in conjunction with the Director of Golf the shop, including buying products, managing stock levels, mark downs and promotions.
- Supervise the staff and maintenance of equipment on the driving range.
- Addresses complaints and resolves problems immediately.
- Achieve the KPI's for service, standards and financial.
- Working closely with the Director of Golf, develop and implement an effective sales and marketing strategy that meets the expectations and needs of different customer groups.
- To assist in organising club, corporate, promotional and sales and marketing events, ensuring that they are properly structured, coordinated, communicated and delivered.

Prerequisites:

- Strong organizational, planning, and prioritization skills.
- Must have excellent customer service skills and be friendly and personable.
- Knowledge of Golf.
- Self-motivated with the desire to promote and market.
- Strong communication skills, verbal and written
- Strong leadership and strategic planning experience
- Experience successfully managing a team.
- Must speak English & Spanish.