Description:

The Club:

An 18-hole Parkland course, with a turnover of approx. £1.3 m is looking for a General Manager, reporting to the Board, to manage all the operational aspects of a busy members course.

The successful candidate will have line manager responsibility for the Course Manager, Food & Beverage Manager and administrative staff.

The successful candidate must be able to operate at both a tactical and strategic level, managing and continuously developing all aspects of golf related activity within the club. This involves providing a clear vision for the club’s strategic direction, whilst taking personal responsibility for identifying additional sales and marketing opportunities. Alongside ensuring customer service excellence is consistently delivered, whilst revenues and profitability are maximised.

Job Description

Operational Managment :
The successful candidate will have line manager responsibility for:Course Manager and Greenkeeping team.
- Food and Beverage Team
- Administration function including:Marketing
- Club House maintenance
- Collaborate with Head Professional
- They will ensure smooth and efficient daily operations, including financial management.
- Work with Food and Beverage Manager to co-ordinate the Club House opening and closing procedure
- Collect fees and process payments in line with club procedures.
- Organise and control play ensuring that members receive the best service and enjoyment during their time at the club.

Member & Guest Relations:

- Cultivate a welcoming atmosphere
- Drive sales through creative events and marketing initiatives.
- Act as primary point of contact for members around the club addressing concerns, feedback and suggestions.

Staff Management:

- Inspire, mentor, motivate and supervise the team
- Set clear expectations, conduct evaluations and implement annual performance reviews.
- Collaborate with other managers to optimise club’s performance
- Foster a positive and collaborative workplace culture.

Other:

- Ensure everything is in line with the club standards and guidelines
- Manage the effective operation of the club’s Intelligent Golf System.
- Report at monthly Board meetings, including working with the board to develop the functionality of the club to suit the personal approach we aim to provide our members.
- Stay updated on trends in the golf and hospitality industries.
- Undertake all risk management required within the golfing facility.

Skills Required:

- Strong leadership with a track record of successfully managing and motivating golfing operational staff
- Keen golfer with extensive golf knowledge
- Working understanding of procurement, stock management, negotiation and interpersonal skills
- An acute eye for detail along with strong communication and organisation skills
- Ability to support, train and motivate colleagues and drive accountability.
- Upholding a professional level of excellence at all times.
- First Aider (training will be provided if required)
- Member of GCMA with Accreditation (preferably level 3)

Person Specification:

- Confident, proven leader: with extensive knowledge with the Golf Industry
- People Centric
- Excellent Communicator

Additional Information :

- Competitive salary dependent on experience
- Performance based salary and bonus, ensuring recognition of contributions.
- 28 days holiday including Bank Holidays.
- Company Pension
- There will be a requirement for flexible working to suit the delivery of the role.

Application Process :

Please email your CV, a covering letter to Brian Blackwell on brian@braintreegolfclub.co.uk

Closing Date: Wednesday 28th May 2025