Description:

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

To provide a seamless, first class service to all members and their guests throughout all areas of the golf journey. To be a part of an organised team that helps elevate members and guests experience at Wentworth all the way from greeting to departure. Concierge is often the first point of call for a member/guest interaction, so it is paramount that the team offer a warm welcome and are attentive to any requests they may have. Golf Services Assistant members are adaptable enough where they can help across the entire golf operation as support on busier days.

Annualised 36 hours contract. Shift pattern working 2 on and 2 off

Key Areas of Activity

- To greet members and members guests in a courteous manner as they arrive to the club whether that be in the turning circle, driving range or car parks.
- To Valet park cars where appropriate and if possessing a clean UK full driving license.
- To maintain the cleanliness of all hire items (buggies, trollies and rental sets).
- Ensuring we are cleaning all members club who store with us along with trolleys, shoes and another other clubs that have requested to be cleaned.
- Communicating member and guest arrivals through the radio.
- Liaising with the Professional shop regarding any hire item requests/payments.
- To assist the team in monitoring the use of the turning circle and entrances to the clubhouse, preventing any unauthorised parking or other obstructions.
- To check and maintain the locker rooms on a regular basis, only in the absence of the locker room attendant.
- To assist any areas in golf that may need support during busy spells.
- To track all rental buggies, trolleys, clubs through membership numbers and ensure any damage is reported through the relevant paperwork.
- Executes additional ad-hoc tasks to meet the business objectives of the department as directed by your Golf Operations Manager/Director of Golf.
- To maintain a high level of dress and appearance always adhering to company guidelines.
- To uphold and maintain all standards in line with your department’s standard operating procedures.

Key Knowledge, Skills & Experience
- A sound knowledge of golf and working in all areas of the operation.
- Strong customer service skills.
- Previous experience is welcomed.

Key Personal Attributes
- Able to communicate effectively with members/guest and colleagues.
- Ability to work independently and use initiative
- Demonstrate great teamwork
- Flexible and adaptable to the changing demands of the business and daily operation.
- Attention to detail and the ability to spot and correct errors
- Demonstrate productivity in quieter times to execute tasks such as cleaning work areas and organising bag storage.

Benefits

- Company pension scheme with Standard Life.
- Enhanced company sick pay, maternity, and paternity leave.
- Employee meals provided.
- Corporate gym and spa membership (off-site).
- Birthday leave: one day paid time off.
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
- Comprehensive online courses and apprenticeships available.
- Healthcare Cash Plan.
- Reward & recognition schemes.
- Cycle to Work Scheme.
- Long service awards.
- Company social and sporting events.

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