Description:

Job Objective:

To provide practical, field, technical and repair support to end user customers of the brands enhancing their product satisfaction and experience.

To respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Core Tasks / Result Areas:

- To carry out all servicing and repairs on Toro and other manufacturers equipment as required by customers
- Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
- To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are represented favourably at all times
- To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
- Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
- To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
- Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
- To escalate more complex issues to the Service Manager with a written job sheet
- To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
- To maintain a good personal appearance, ensuring a professional image at all times. Maintain a good clean vehicle condition and appearance implementing servicing requirements according to the manufacturer’s recommendations
- To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills
- Adhere to Company policy and procedures at all times

Essential Functional Knowledge & Social Skills:

- Excellent communication, both written and verbal
- Confident, articulate, and professional speaking abilities
- Strong analytical and problem-solving skills.
- Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
- Strong knowledge of Microsoft Office
- Ability to multi-task
- Team Player
- Solution driven

Job Core Competencies:

- Customer orientation
- Collaboration
- Innovation
- Integrity
- Problem solving skills
- Result orientation
- Expertise
- Collaboration

To Apply: Please send a copy of your CV and the role you are applying for to recruitment@reesinkuk.co.uk