59club’s prestigious awards are based on results from their impartial mystery shopping audits, which assess the experiences of guests, club members, and prospective members against 59club’s objective benchmarking criteria.

With 13 award categories celebrating excellence across management, sales, service, operations, retail, spa, golf course management, and food and beverage, 59club continues to honour the industry’s highest performers. The main individual awards are divided into three tiers, reflecting the venue’s average green fee rate.

Will Hewitt, General Manager of 59club UK, commented:

“It is essential to celebrate those who go above and beyond to provide outstanding experiences for their members and guests. With over 250 venues now working with 59club in this region, those nominated for an award really are some of the very best in our business and we are delighted to recognise their performance on this special night.”

The evening recognised some remarkable achievements, with Ballybunion retaining the title of Ultimate Members Club for the second consecutive year.

The Grove was named Ultimate Resort, with Joel Westwell winning Golf Manager of the Year, alongside his team, who took home Golf Operations Team of the Year.

Irish venues were well represented, with Eddie Devane and Martin Lehane from Mount Juliet winning F&B Manager of the Year and Greenkeeper of the Year respectively. John Dwyer of Royal Dublin was also recognised as Retail Manager of the Year.

Wales and the South West were also among the winners, with Paul Thomas (Newport GC) and Giuseppe Licata (Filton GC) receiving retail awards, while Mike Bush from St Mellion retained the Greenkeeping Team of the Year award.

Two outstanding individuals continued their reign at the top: Glen McNaughton (Long Ashton GC), who secured Food and Beverage Manager of the Year for the sixth consecutive year, and Matt Aplin (Goring & Streatley GC), who was named Greenkeeper of the Year for the seventh straight year – both incredible achievements.

The evening concluded with the prestigious 59club Flag Designations, recognising clubs and resorts that excel in both customer experience and the facilities they offer their members and guests.

Beyond the UK and Ireland, 59club has already celebrated service excellence in the USA, Canada, and the Middle East & Africa, with Europe, Asia, and Australia set to announce their winners in the coming months. This further reinforces 59club’s global commitment to raising customer service standards in the golf, leisure, and hospitality industries.

The highlight of this year’s awards will see a selection of regional winners invited to represent their club and country at 59club’s inaugural Global Awards, taking place later this summer at the world-renowned Belfry Hotel & Resort in the UK.

With another successful year in the books, the 59club UK and Ireland Service Excellence Awards once again showcased the best in the industry, setting a high standard for the future.

Full List of 2025 Service Excellence Award Winners:

Leading Spa Experience: Eden Hall 

Leading Individual Corporate Golf Day Sales Performance: Luke Speed (The Belfry Resort) 

Leading Individual Golf Membership Sales Performance: Helen Roseberry (Ramside Hall) 

Golf Membership Sales Team of the Year: Forest of Arden

Leading Individual Golf Sales Performance: Gareth Evans (Macdonald Hotels) 

Leading Individual Leisure Membership Sales Performance: Connah Beesla-McGarry (Branston G&CC) 

Leisure Membership Sales Team of the Year: The Belfry Resort

Food & Beverage Manager of the Year:   

Green Fee Over £160: Eddie Devane (Mount Juliet) 

Green Fee £159 – £75: Glenn McNaughton (Long Ashton GC) 

Green Fee £74 & Under: F&B Team (Knebworth GC)

Golf Retail Manager of the Year:  

Green Fee Over £160: John Dwyer (Royal Dublin GC) 

Green Fee £159 – £75: Paul Thomas (Newport GC) 

 Green Fee £74 & Under: Giuseppe Licata (Filton GC) 

Greenkeeper of the Year:  

Green Fee Over £160: Martin Lehane (Mount Juliet) 

Green Fee £159 – £75: Mike Bush (St Mellion Estate) 

Green Fee £74 & Under: Matt Aplin (Goring & Streatley GC) 

Golf Operations Team of the Year:   

Green Fee Over £160: The Grove

Green Fee £159 – £75: Rockliffe Hall

Green Fee £74 & Under: The Heron CC

Golf Manager of the Year:   

Green Fee Over £160: Joel Westwell (The Grove) 

Green Fee £159 – £75: Tom West (Rockliffe Hall) 

Green Fee £74 & Under: Sean O’Regan (The Heron CC) 

My59 Service Excellence Award

Clandon Regis Golf Club, Farleigh Golf Club, Long Ashton Golf Club, Prestbury Golf Club, The Belfry Resort

Ultimate Resort 2025

The Grove

Ultimate Members Club 2025

Ballybunion Golf Club

Gold Flag Resort 2025

Carton House, Fairmont St Andrews, Forest of Arden, Foxhills Club & Resort, Gleneagles, Mount Juliet Estate, Rockliffe Hall, The Belfry Hotel & Resort, The Grove, The K Club, The Mere Resort

Gold Flag Members Club 2025 

Ballybunion Golf Club, Brocket Hall, Conwy Golf Club, Crail Golfing Society, Dunbar Golf Club, Frilford Heath Golf Club, Gailes Links, Golf at Goodwood, Gullane Golf Club, Hanbury Manor, Marriott Hotel & Country Club, Harpenden Golf Club, Hickleton Golf Club, Hollinwell Golf Club, JCB Golf & Country Club, Knebworth Golf Club, Ladybank Golf Club, Long Ashton Golf Club, Moor Park Golf Club, Newport Golf Club, Panmure Golf Club, Portstewart Golf Club, Redditch Golf Club, Richmond Golf Club, Royal Cinque Ports Golf Club, Royal Dornoch Golf Club; Royal Dublin Golf Club, The London Club, The Royal Automobile Club

Silver Flag Resort 2025 

Barnham Broom, Belton Woods Hotel, Spa & Golf Resort, Bowood Hotel, Spa & Golf Resort; Cameron House, Dunston Hall Hotel, Spa & Golf Resort, Slaley Hall Hotel, Spa & Golf Resort, St Mellion Estate, Wychwood Park

Silver Flag Members Club 2025

Branston Golf & Country Club, Castle Royle, China Fleet Country Club, Clevedon Golf Club, Copt Heath Golf Club, East Herts Golf Club, Enville Golf Club, Essendon Country Club, Filton Golf Club, Goring & Streatley Golf Club, Goswick Golf Club, Hesketh Golf Club, Heswall Golf Club, Hindhead Golf Club, La Moye Golf Club, Rotherham Golf Club, Royal Ascot Golf Club, Seapoint Golf Links, Stanton on the Wolds Golf Club, Stirling Golf Club, Stoneham Golf Club, Sundridge Park Golf Club, Teignmouth Golf Club, The Astbury Golf Lodge Lodge and Resort, The Nottinghamshire Golf  Country Club, The Warwickshire, Woodsome Hall Golf Club

Bronze Flag Resort 2025 

Forest Pines Hotel, Spa & Golf Resort; Macdonald Portal Hotel, Golf & Spa, Oulton Hall Hotel, Spa & Golf Resort, The Telford Hotel, Spa & Golf Resort, The Vale Resort 

Bronze Flag Members Club 2025

Benton Hall Golf & Country Club, Bulbury Woods Golf Club, Castleknock Golf Club, Clandon Regis Golf Club, Coventry Golf Club, Crane Valley Golf Club, Essendon Golf Club, Farleigh Golf Club, Hurtmore Golf Club, Lichfield Golf & Country Club, Nizels Golf & Country Club, North Foreland Golf Club; Redditch Golf Club, Stockport Golf Club, Teignmouth Golf Club, The Club at Cams Hall, The Essex Golf & Country Club, The Heron Country Club, Vale Royal Abbey, Windlesham Golf Club, Witney Lakes Resort