Description:

Malden Golf Club is seeking an experienced commercial professional for the role of General Manager. We are looking to appoint a dynamic individual to take executive responsibility, lead the day-to-day operations, and drive improvements at the club.

The Club:
Malden Golf Club is a successful and profitable private club in South West London, owned by its members and founded in 1893. It has an annual turnover of £2.3 million and has invested over £1 million over the past 5 years on the course and clubhouse. The club continues to improve the quality of its assets every year, and recent bar refurbishment, fairway drainage, and golf studio projects have been transformational for the club.

Applications are invited from ambitious candidates with a proven track record in golf club, sports club, or hospitality management. This is an exciting opportunity in a leadership role to ensure the smooth running of the club and achieve high standards of service, growth, and long-term prosperity at the club.

The Board is committed to continuously improving the club and the service that is offered to members. The successful candidate will work closely with the Chairman and the Board to determine, prioritise, and deliver on the strategic aims of the club.

This role is newly created in order to realise the opportunities provided by our course, location, and refurbished clubhouse.

The Role:

Executive responsibility for the commercial management of the club, in accordance with the plans and policies determined by the Board of Directors and enhancement of the community life of the club, to include:

✓ Customer experience to maximise the enjoyment and satisfaction of all users of the club, including members, visitors, guests, and event attendees;
✓ Revenue maximisation from all revenue streams, including membership, societies, visiting parties, bar and catering, and functions;
✓ Commercial control of the club, premises, and facilities in line with the business plan and budget;
✓ Resource planning to deliver cost-effective and efficient support services to members, societies, visitors, event attendees, and users of the club;
✓ Staff management and motivation (including office, greens, maintenance/cleaning staff) in accordance with all relevant HR legislation, policies, and personal development plans;
✓ Facility management and technology optimisation to ensure assets are maintained and enhanced, and IT systems/digital channels are utilised for operational efficiency;
✓ Supplier and contractor management to ensure all contracts have clear service levels and supplies are effectively managed to deliver them, so as to provide the desired value-for-money experience to members and guests of the club.

The Candidate

The ideal candidate will have:

✓ A minimum of 5 years’ experience in the golf course management industry or in a comparable or larger organisation with operations and budgetary responsibility;
✓ Flexible approach to working hours, including some evenings, weekends, and Bank Holidays when required;
✓ Proven leadership skills with a successful record in management of golf, hospitality, or a private members’ club;
✓ Strong communication skills with a pragmatic approach to decision making, capable of motivating and training staff and with the confidence to support, guide, challenge, and advise Club Officers, Board members, and volunteers effectively;
✓ Excellent financial management skills, including reporting and governance;
✓ Good organisational, financial management, and prioritisation skills, with the ability to manage projects efficiently on time and on budget;
✓ Demonstrable experience identifying improvement opportunities, building the argument, and securing buy-in to make the change.

Remuneration
A highly attractive remuneration package is available, commensurate with the role and location of the golf club.

Application Process
To apply, candidates should provide an up-to-date CV and a cover letter highlighting relevant experience and how they meet the requirements for the role, including their current remuneration. This should be sent to the Club Chairman, Mark Atkinson, at chairman@maldengolfclub.com.

Alternatively, if you would prefer to have an initial, confidential discussion about the opportunity, please feel free to contact Mark by email (above), who will be happy to arrange a call and share more details of the vision for the club and the role.