Description:

Hogs Head Golf Club

Waterville, County Kerry, Ireland

Pro Shop Manager (Full Time)

The Pro Shop Manager (PSM) position at Hogs Head Golf Club (HHGC) is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative PSM. The role functions as an PSM overseeing the strategic planning in running the daily operations of the Pro Shop. The PSM will consistently provide superior retail experiences for the Club’s membership and guests. This position will work closely with and report directly to the PGA Professional and PGA Director of Golf of Hogs Head Golf Club. The PSM must possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all Hogs Head Golf Club Hogs and Guests

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast’s theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5!). But the most notable inclusion is the 13th, a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world.

Essential Duties and Responsibilities

- Analyses, forecasts, manages and orders golf merchandise.
- Develops and implements annual merchandise buying plan for the Pro Shop and online store.
- Produces satisfactory gross margin through control of markups, markdowns, shrinkage, vendor returns and markdown allowances; develops strategies to react appropriately to sales trends.
- Schedules, purchases and prepares purchase orders in coordination with accounting team.
- Ensures open orders and invoice discrepancies are resolved.
- Maintains vendor relationships, researches and schedules appointments as needed.
- Reviews vendor lines and attends appointments to assist in buying decisions with Director of Golf.
- Prepares and reviews month-end, year-end and inventory reports.
- Prepares and analyses reports as requested.
- Develops sales promotions, timing calendars, assortment plans and programs to achieve sales and profit goals.
- Develops seasonal newsletter (“Hog Times”) in coordination with other departments.
- Verifies, codes and approves invoices for payment.
- Merchandises and restocks the Pro Shop; arranges and displays new lines.
- Assists operations by servicing guests and answering phones when needed.
- Composes, prepares and proofreads correspondence, member emails and documents.
- Manages and maintains annual inventory and operating budgets.
- Responsible for achieving sales, markup, gross margin and turnover of inventory.
- Supervises team members handling sales, merchandising, purchasing, receiving and invoice reconciliation.
- Works with and trains Pro Shop team in merchandising and displaying.
- Demonstrates high-level customer service and ensures safety procedures are followed.
- Implements and enforces policies and procedures.
- Answers questions concerning policies and procedures.
- Reports progress of merchandising to Director of Golf or General Manager.
- Prepares and processes damage claims, order acknowledgments and Golf Shop fill-in requests.
- Prepares and processes special orders for members and staff uniforms.
- Receives and tags merchandise; inputs orders into accounting system.
- Coordinates and prepares monthly and year-end physical inventories.
- Attends meetings, seminars, trade shows and other functions as required; travel required.

Communication

- Reports to the PGA Professional and PGA Director of Golf.
- Trains and communicates expectations to the team.
- Maintains effective communication to ensure plans, challenges and successes are understood.
- Responds to complaints and finds solutions.
- Recruits, supervises, trains, evaluates, motivates and retains staff.
- Conducts employee probations.
- Holds regular reviews with Pro Shop team.
- Prepares weekly rosters, including weekend schedules; signs off on staff working hours.
- Communicates official plans, policies and procedures.
- Uses excellent customer service skills to maintain good relationships with colleagues, officials and members of the public.
Attends weekly HOD and management meetings.
 
People Management / Training & Development

- Continuously develops job knowledge by attending company training.
- Acts on training and development needs of the team.
- Coaches, mentors and supports all departments.
- Promotes a harmonious working environment where all employees are treated with respect.
- Ensures staff understand and follow company standards.
- Uses leadership and motivation to maximise employee productivity and satisfaction.

Financial

- Develop the annual budget for the Pro Shop.
- Prepare daily, weekly, monthly, and yearly reports for the PGA Director of Golf.
- Compare pricing across multiple suppliers.
- Complete monthly stocktakes with the accounts team.

Qualifications

To perform this role effectively, candidates should meet the following requirements. Reasonable accommodations can be made for individuals with disabilities.

Education and Experience

- Strong proficiency in managing Pro Shop merchandise, delivering excellent customer service, and handling retail sales.
- Proven success within the golf industry.
- A degree from an accredited college or university in a relevant field, with background experience in business or marketing.
- Experience using Jonas Software.
- At least 5+ years of management experience in a high-end golf club, luxury resort, or premium retail environment.
- A strong record of leading retail operations, driving team performance, and consistently delivering top-tier guest service in a 5-star setting.

Critical Skills

- Strong verbal and written communication skills.
- Solid organizational and critical-thinking abilities.
- Positive attitude with excellent interpersonal skills.
- Ability to work well with and present information to department heads, staff, and vendors.
- Effective team management capabilities.

Physical Demands

- Must be able to lift or move up to 50 pounds regularly.
- Requires close, distance, colour, peripheral vision, and depth perception.
- Must be able to move throughout the property and perform physical tasks such as climbing, balancing, stooping, kneeling, crouching, crawling, and occasionally tasting or smelling.
- Must be available to work a flexible schedule including weekends and holidays.

Compensation and Benefits

- Full-time role with an emphasis on work-life balance.
- Remuneration dependent on experience.
- Staff accommodation available.
- Regular activities and gatherings for all HHGC teams.

- Wellness-at-work events
- Refer-a-friend scheme
- Ongoing training and development
- Goal-oriented career growth
- Staff uniforms
- Limited playing privileges
- Bike-to-work scheme
- End-of-year recognition party
- Social events and activities
- Meals provided while on duty

How to Apply

A thoughtful letter of interest that aligns with the expectations and requirements listed above is required.
Address your letter to Mrs. Michelle O'Sullivan, HR Manager, and clearly explain why you would like to be considered for this position.

Email your application to: careers@hogsheadgolfclub.com
No phone calls, please.

Deadline: Expressions of interest must be submitted by 5pm on 12th December 2025.